What is the most appropriate action when a probationer's family requests help for rehabilitation support?

Providing referrals and resources within policy is the most appropriate action when a probationer's family requests help for rehabilitation support. This response recognizes the family's concern and actively engages them in the rehabilitation process of their loved one. By offering referrals and resources, you empower the family to access necessary services that can aid in the probationer's recovery and facilitate their adjustment back into society.

This approach aligns with the role of a probation and parole officer, which includes supporting not only the individual on probation but also involving their support systems. Addressing their needs through appropriate channels fosters a collaborative relationship that can enhance the probationer's chances of successful rehabilitation.

Other responses are less appropriate because they either neglect the needs of the probationer's family and the probationer themselves or could hinder the rehabilitation process. Ignoring the request for support does not facilitate the rehabilitation journey. Reassigning the probationer or scheduling meetings with the employer does not directly provide the required support or engagement with the family, making those options less suitable in addressing their immediate concerns.